Part 2: Approval Queue
Part 3: Reports
Part 4: Effective Moderation
Part 5: Warnings
Sometimes content needs to be approved before it can be viewed. This can happen when:
- Approval is enabled for a particular member (perhaps for a particular time after giving a warning)
- Approval is enabled for a group (perhaps for new members until they have been registered for a certain number of days)
- Approval is enabled for a forum/category/etc.
For 4.0, we wanted to improve this. There were two main goals we set:
- Content from across the suite should be pulled into a single area for moderators so moderators can locate content pending approval manually.
- Moderators should be able to act on content pending approval (usually by approving or deleting) quickly.
When you visit the approval queue, you see the first topic/post/comment/whatever which is pending approval:
As you can see, the page shows you clearly who posted it, what it is and the content. You can click on the badge on the right (in the screenshot above where it says "File Comment") to be taken directly to it if you want to see it in context.
At the top, you can see 3 really clear actions: approve, skip and delete. Clicking any of these will do that action, and then immediately show you the next thing pending approval. This allows moderators to move through the queue really quickly and effortlessly.
By clicking on the author's name, you can also issue a warning, flag the user as a spammer and send the user a message - all this is done without leaving the page:
And when all content has been approved, you can enjoy the satisfaction of an empty queue:
Here's a video of it in action:
As an incidental feature - previously if a member made a post and it needed to be approved, they would get a confirmation message telling them so but wouldn't be able to see the post. This sometimes led to confusion when members missed the confirmation message and thought their post hadn't been submitted. In 4.0, users can now see their own posts which are pending approval: